RETURNS: WRONG SHIPMENT -EXCEPTIONALLY FAULTY PRODUCTS
For cases of wrong shipment of products you should send(the same way you received it) the product that has been wrongly sent, back to us at our delivery expenses. In turn, we send the product you have chosen immediately bearing the new delivery expenses.
In a rare and exceptional case that you think that one of our products is faulty you should inform us about it once you receive it or no later than the next day at our email address: email@example.com , specifically mentioning the fault you have found. After this period of time the customer accepts the product and any damage caused later is their responsibility.
Within four business days from your being informed, you are obliged to send the product ot us. It must be returned in its original package and it must be unused. We ourselves, when we receive it, analytically check it in order to find whether our product is actually faulty.
We note that all our products are biologically produced, are of excellent quality and we send them in special packages following all the organizational and technical safety measures of our products and their transport. Only because of reasons caused by force majeure such as extreme weather conditions or difficulties during the transportation or a product being hit during the transportation, slight damage could be caused to our products.
Maleas Estate’s wish is to leave you totally satisfied and secure even in such extreme cases without any fault on our part and undertakes the responsibility to send you selected products again. You will only bear the costs of return and the new delivery charges.
In every case of returning a product, the consumer is responsible for any decrease in its the value as a result of the handling of the goods other than what is necessary in order to determine their nature, the characteristics and function.
EXCEPTION OF THE RIGHT OF WITHDRAWAL- OLIVE OIL PRODUCTS THAT CAN BE DETERIORATED
The right of withdrawal laid down in Articles 3ε until 3ια of the N.2251/1994 regarding the distance and off-premises contracts does not apply to the nature and the kind of our products. According to the legislation, the right of unreasonable withdrawal that can be exercised by the consumer within 14 days from the day of delivery does not apply in the following cases indicatively:
a) the provision of goods that can be deteriorated or expire soon such as food
b) the provision of sealed goods that are not suitable for return because of health or hygiene reasons.