TERMS OF USE BY MALEAS ESTATE

The following essential terms are applied by Maleas Estate as a total upon using our website and during any transaction with us, thus, any user-visitor of our website is totally committed. You are kindly requested to read all the following terms carefully, as using our website declares that you agree with them explicitly and unreservedly. If you do not agree with all the terms or with one of them, then you are obliged on your own responsibility to abstain from any kind of use of our website. We are not, at any point, responsible if you use the website without carefully reading all the terms which consist its total content. Additionally, you cannot in any case claim ignorance of the existence of our terms and policies as you are expressly, specifically and clearly informed about it from the very first moment that you visit our website and before proceeding in any transaction with us. All the following terms are essential so violating any of them consists a serious reason for the termination of the distance purchasing contract between us. Being informed if all the terms each time you use our website is under your sole responsibility as we retain the right to alter their content at any time without informing you in advance. If you have any questions, inquiries or doubts, please contact us by email: info@maleasestate.gr

INTELLECTUAL PROPERTY PROTECTION WWW.MALEASESTATE.GR

The current website, (without reservation of the defined and specific exceptions of the intellectual property rights of business associates)with a specific shop-name, form, planning, distinctive features, graphics, signs, images, texts, terms, options and settings consists the intellectual and industrial property of our business and is thus protected by the provisions of the Greek, European and international legislation. The use of our website by any visitor does not mean that any exploitation right is transferred to any of the services that are included in it, still, limited access is allowed in order for you to be informed of our products and to complete your purchases. Any use, reproduction, republication, copy, storage, sale, transmission, distribution, performance, loading, translation and generally modifying the content of our website and the services- products it provides in any way is strictly forbidden. By accessing out website, you agree that you will make sure that all the rights of our intellectual property as well as of the third-parties’ involved are fully protected. At the same time, you are held responsible for any damage caused to our business or the third -parties involved by your actions or omissions. In case of breaking the terms above, we hold the right to claim the compensation of any loss of profit of our business before all competent authorities and all courts of law.

CONFIDENTIALITY OBLIGATIONS – NON COMPETE

Each user who accepts the terms of use and the policies of our website(even when one continues browsing and using our website, having been informed of the existence of the bonding terms of use) commit themselves to abstain from any abusive, in bad faith, unfair act against our business that is likely to cause any loss of profit to it. For example, the use of our website or/and the products that are available through it without our permission is forbidden (with the exception of the explicitly defined contracts of wholesale services with professionals). Especially for the wholesale clients, any act that can be regarded competitive to our business is forbidden. More specifically, each user is obliged not to distract our clients, not publicize names, addresses and other data, not cooperate in any way with our clients and naturally, not use unfair means or misleading methods or defamatory or pejorative claims against our business and the human resources employed, in general. Also they may not reveal data or files or information the regard our business organization, the products, the financial situation, the providers, the trade policy, the business plans, the strategies, the expertise and other relevant information and data that are connected and show the way we do business to competitors. Finally, they may not take advantage of our brand name and reputation of our business in order to engage in trading business for themselves. In case of failing to fulfill the obligations above, each user is held responsible for the compensation of any loss of profit of our business that has a causal connection with the default, without excluding the corresponding criminal liability.

SECURITY CERTIFICATE SSL- TOTAL BROWSING SECURITY

Our business website is secured with the SSL security protocol so that your browsing in it is of maximum security. The SSL protocol (Secure Sockets Layer) provides security to the transmission of sensitive personal data on the Internet. It uses encryption methods for the data that is exchanged between devices (usually computers) providing a safe connection through the Internet. During the procedure of exchanging data through the safe connection offered by the SSL, the information carried is encrypted. This way, no third source without authorization, is able to read or steal the data carried.

MESSAGES – POP-UP WINDOWS- CHECK BOXES DURING USING THE MALEAS ESTATE SITE.

From the very first moment you enter our website a message-check box will appear which will inform you about the existence of the terms and specific policies we follow (cookies, personal data, terms of use). Similar messages will appear before completing your order. After carefully reading all the terms of use and the operation policies of our website, tick “accept” Otherwise, if you do not agree with our terms and policies or if you do not have the time to read them do not, in any case, use the current website. If you use the site, in any way, it is presumed that you consent to all the terms and policies of our website.

USERS’ RESPONSIBILITY-OBLIGATIONS

Each user is totally responsible for the illegal use of the current website and is obliged to abstain from any illegal or abusive behavior or practice that is likely to harm the interests of our business and generally cause any insult, damage or harm of our property or other goods or rights. The use of the services provided by our e shop is only allowed to people having the legal capacity as it is defined by the Greek Civil Code. The use of our website and any transaction is forbidden for people under the age of 18 and generally to people who do not have legal capacity. Transactions with such people can only be done through their legal representatives (e.g . parents or court appointed guardians), who will represent the interested users at their transactions with our e shop. In case our website is used my minors or people without legal capacity, our business does not bear any responsibility as we are unable to confirm their full identity. The legal representatives, are the ones who are fully responsible. Each user is fully and totally responsible for all the personal data of our business as they give their explicit, clear and specific consent to the provision of them to us. We commit ourselves that we will collect, process and use the data only for the legal, specific and necessary purchases in order to carry out your transactions for a specific period of time following the principles of transparency and taking every possible safety measure concerning your personal data. For more information read the section “PRIVACY POLICY” . In cases of denial or indifference in receiving the order or in case of hostile acts on your side you bear full responsibility for any loss of profit caused to our business. Each individual user accepts that the products they receive are for exclusively personal use while for the professional users, the resale of our products can only be made after our giving the permission for it. For more specific obligations read the section “MARKET POLICY” of the current website carefully, where all the obligations that our clients and ourselves have during our transaction are regulated in detail.

BUSINESS LIMITATION OF LIABILITY

In case you use the services provided by our website not having read all the terms involved in it and are integral and essential part of it, you bear full responsibility for any harm or damage caused to you by using any of our services. The terms of use and our policies are binding to both you, as clients, and us, as providers throughout our transaction. Our business is trying to depict, as accurately as possible, the products and the kind of services it offers by using photographs and by describing the products in detail. Still, we do not bear responsibility for any misprints or other faults that arise from force majeure. Our business does not bear any responsibility for the products from the moment they are delivered. Once you take the physical possession of the product, you are fully responsible for it, especially for any damage, alteration or loss. Every breach of any of the terms is an important reason for terminating any drawn-up agreement between us for distance sale. In case you accept all the terms of our website explicitly and unconditionally(that’s something that is regarded done only by your continuing browsing and using our website) you cannot claim unawareness of the terms of use, terms of purchases, the security policy of personal data and generally each term and prerequisite our e shop operates by. You may not claim ignorance or negligence regarding the content of all the terms of use.

PRIVACY POLICY-SECURITY OF PERSONAL DATA

Maleas Estate guarantees maximum security of your personal data, faithfully following every organizational and technical measure. For this reason, our website follows a strict privacy security policy for your personal data according to the European and international legislation. Read the terms of this policy cautiously in the special part of our website in order to be informed specifically and clearly about the kind of the personal data we collect and process, the aim of the process, the duration of it and at the same time about the rights you have as the data subjects by the law, rights that you may exercise whenever you wish. At the special part “PRIVACY POLICY” you may find all the information that is of your concern. You may contact us for any inquiries and clarifications via email at: info@maleasestate.gr

MARKET POLICY

Our business follows specific terms regarding the procedure of the order-purchase of the products in our e shop. In the relevant part of our website entitled “MARKET POLICY” you may find and carefully read the terms of the purchases any time. The purchases through our e shop are with the framework of the contracts about distance purchasing governed by N. 2251/1994 and the rest of the valid Greek and European legislation. We remind you that breaching any of the terms renders a reason for the termination of the drawn up agreement between us for distance sale and we are given the right to claim any loss of profit caused to our business. In case you disagree with some of these terms or with all of them please abandon the current website and do not use our services or make any transactions any further. Otherwise, it is presumed that you consent to all the terms and policies explicitly and unconditionally.

COOKIES POLICY

www.maleasestate.gr website uses cookies, which you should not accept from the very first moment you enter the website. Specifically, a message, pop-up window will appear which will invite you to either accept or reject the use of cookies by our business or even to check the type of them. As regards cookies and the policy our company uses, we point out the following in ac clear and comprehensible manner: Cookies are short texts which are stored on your computer or portable device by the website when you visit it. There are permanent cookies which remain on your computer until they are deleted and the temporary cookies which remain until you close your browser. There are cookies that are totally necessary for the proper operation of the website and your browsing in it. There are also the functionality cookies with which the website can memorize your preferences(user name, language and password) for a specific time period. This way you do not need to enter same data again while you are browsing the website(during the same visit). Also, there are promotion cookies(messaging of targeting advertising/ offers) and the statistical cookies (aggregated and anonymous information about the way you use the website). Additionally, the cookies may come from the website we have visited or another(third-party cookies) for example, through advertisements (e.g. Google, Facebook) Third -party advertisers and other businesses that we cooperate with can use their own Cookies in order to collect information that regards your activity on our website. We do not control or bear any responsibility for those Cookies. Our e shop uses the information that has been stored in the file “cookie” for advertising and statistics as well as for the better function and efficiency of or website only when you have fully consented. We point out that the use of the cookies cannot identify you personally or affect the formation and operation of your personal electronic files and data. We remind you that you can set your browser(chrome, Firefox etc) so that it will inform you every time before you receive a cookie in order for you to decide whether to accept or reject it. You can also disable the cookies from the settings of your browser. In this case, you should bear in mind that you might not be able to fully exploit its possibilities. It is at your discretion to withdraw your consent or oppose to the use of cookies on your computer or portable device, check them at any time or delete them. We hold the right to modify our specific policy any time, informing you specifically and explicitly in the specific section of our website.

PROCEDURAL TERMS: JURISDICTION AND APPLICABLE LAW

Every difference between the contracting parties on the application, meaning, invalidity of the terms of the contract, the existence or absence of rights and obligations of the contracting parties or tort is interpreted according to the Greek laws and falls within the exclusive jurisdiction of the courts of law of Drama responsible. The contracting parties are voluntarily under their jurisdiction from this day on. Any invalidity of a specific term does not mean the termination of the whole contract.

MARKET POLICY

The terms below constitute a one set and integral part of the terms of use and prerequisites of this website. In case you disagree with our policy or even with one of our terms you are kindly asked to leave this specific website immediately and refrain from any use of it. Otherwise, we have to inform you that we cannot be held responsible for any damage caused to you by the use of this website and the services it offers.

PROVISION OF INFORMATION AND DESCRIPTION OF OUR PRODUCTS

The information provided by our e shop is absolutely complete, valid and updated either it concerns our identity and company’s data or all the products and services we provide in general. Specifically, next to each olive oil product you can see not only a photo which to he possible extend the product in the package but also a detailed description of the quality, quantity and characteristics of the product. Our business cannot be held responsible for technical errors or misprints which cannot be predicted or are due to grounds of force majeure. Our business controls the quality of each product thoroughly before it is sent to you and takes all the necessary technical and organizational measures to ensure the quality.

ORDER COMPLETION

Summarizing, the steps you have to follow so as to place a successful order are: 1. choice of the product or products you wish to buy 2. addition of the product or products in the shopping cart of our e shop 3. confirmation of the content of the shopping cart and continuation of order 4. filling the special form with the necessary personal data(e.g. full name, mailing address, billing address, email, contact telephone, pricing elements etc). 5. Selection of method of payment and methods of dispatching- receiving 6. acceptance of the overall terms of market policies, private policy and terms of use by checking on the similar endorsement that will appear 7. confirmation and completion of order 8. confirmation of your order from our business through an email sent to your email address IN DETAIL: To place an order for any product or products firstly add the type of product you wish to the shopping cart of our website choosing the relevant indication “ADD TO CART”. Then, proceed to the relevant form entitled “MY ORDERS” where you will be asked to confirm the content of the electronic shopping cart and continue with your order. In this specific section you are asked to fill the special form that appears with the necessary personal data so as to complete your order successfully. Then you continue, choosing the method of payment and shipping available and also the acceptance of the market and private policy our e shop follows and applies. All our prices include VAT. If there are any delivery expenses, they are added to the total amount and are clearly and explicitly written in the final order form. If you choose to pay by debit or credit card or PayPal you have to fill the necessary data which are necessary to the payment service provider. We remind you that our business does not use or process the specific data and the payment service provider shall bear sole responsibility. Before you enter the indication “ORDER COMPLETION” which is the last stage before the completion of your order you will automatically be informed that with the submission of your order you are obliged to pay the amount respective to it. If you are sure about your purchase you press “CONFIRMATION AND COMPLETION OF ORDER” and this way you submit it to our e shop. Then, you will be sent a message to the email address you have declared and there you will be informed about the completion of your order, the products you have ordered, their prices, the method of payment and shipping and any possible delivery costs and all the relevant terms of your purchase.

ORDER CANCELLATION

If your order has not been sent to you and the product has not been fetched to the transport company or courier service you have the right to cancel your order immediately by sending a message to our email: info@maleasestate.gr. Within five business days you will receive a full refund from our company. The customer receives the refund the same way the initial payment has been made. In case a debit card has been used the amount will be credited to your debit card. In case PayPal has been used the amount will be credited to your PayPal account and in case the payment has been done by a deposit in our bank account, the amount will be deposited by our business to your bank account. In case charging has been made by credit card our business will inform the issuing bank about the cancellation of the transaction and the bank will proceed to every envisaged act provided for pursuant to the contract with its client without any relevant responsibility from our business any more. Our business, having informed the bank, bears no responsibility for the time and the method of implementation which is regulated by the relevant contract between the client and the bank. In order for the cancellation of the order to be accepted, it has to be completed within 12 hours from the moment it was electronically submitted. In any case, each user is solely responsible for any damage caused to our business from the sudden and untimely cancellation of the order.

WAYS AND SHIPPING-RECEIVING EXPENSES OF OUR PRODUCTS

During your order you will be asked to choose one of the available ways to dispatch-receive in a relevant order form. During the completion of your order some specific delivery expenses will come up which will be written in detail in the relevant order form that will appear. 1. Reception from our business. You can come to our business premises and receive the products you have ordered from our e shop yourselves. In such case you will not be borne by any expenses. 2. Shipping by transport company-courier service: The shipping of our products to the place you have asked in our e shop is through the transport company or courier service based on the specific term and shipping policy each express courier service follows. Our business bears no responsibility for the compliance with the policy terms of the specific company nor for any damage or failure caused by your violation of the relevant terms. All the shipping expenses, depending on the way you choose to receive our products(cooperating transport company or courier service) will be pointed out in detail in the relevant form and before the completion of your order. The shipping time of our products is estimated between 3-6 business days(depending on the area) within Greece and 5-15 business days for abroad (depending on the country). Your order may be delayed in the following cases: • in the exceptional situation that our business is not working because of serious and insurmountable obstacle. • Due to grounds of force majeure which does not fall under our sphere of influence. In case the delivery of your order has been delayed, our business comes into contact with you through email or phone call in order to inform you about the delivery time of your order.

METHODS OF PAYMENT

1. Debit or credit card payment. Your order and the expenses that may come up as they are mentioned in your order form(e.g. delivery expenses) can be paid by credit or debit card. Our business cannot be held responsible for any deductions or expenses that the payment services provider will impose. 2. Deposit in a bank account The value of your order and any expenses that may come up can be paid by depositing in our business bank account stating your order code in the message accompanying it. In such case, you are kindly requested to send a copy of your deposit in which your name and the code of your order is written. Specifically: PIRAEUS BANK Account Number: 5241072528161 IBAN: GR2801722410005241072528161 3.Payment through PayPal PayPal(which belongs to the American company PayPal Holdings, Inc.)is the e-payment portal through which money transfers are carried out. For the specific method of payment the customer will need to transfer to PayPal page. There he/she will have to follow the instructions shown and then complete his/her order in our e shop. In case you own a PayPal card of a specific amount of money you can proceed in the purchase of any of our products filling in the relevant data you will be asked in the ordering platform and following the requested procedure of PayPal company’s market policy. Our business bears no responsibility for the policy of this specific company.

SECURITY OF PAYMENT DETAILS

We assure you that none of your personal data that is relevant to the method of payment eg credit-debit card numbers, bank account numbers, is collected or processed by our business. On the contrary, it is protected by the credit institution concerned. We remind you that we take all the necessary technical and organizational measures for the safety of your browsing our website. We have SSL (Secure Socket Layer) technology with an encryption system of data between the users and the websites. Our business bears no responsibility for the collection, process and use of the specific data by the providers of the payment services.

RETURNS: WRONG SHIPMENT -EXCEPTIONALLY FAULTY PRODUCTS

For cases of wrong shipment of products you should send(the same way you received it) the product that has been wrongly sent, back to us at our delivery expenses. In turn, we send the product you have chosen immediately bearing the new delivery expenses. In a rare and exceptional case that you think that one of our products is faulty you should inform us about it once you receive it or no later than the next day at our email address: info@maleasestate.gr  , specifically mentioning the fault you have found. After this period of time the customer accepts the product and any damage caused later is their responsibility. Within four business days from your being informed, you are obliged to send the product ot us. It must be returned in its original package and it must be unused. We ourselves, when we receive it, analytically check it in order to find whether our product is actually faulty. We note that all our products are biologically produced, are of excellent quality and we send them in special packages following all the organizational and technical safety measures of our products and their transport. Only because of reasons caused by force majeure such as extreme weather conditions or difficulties during the transportation or a product being hit during the transportation, slight damage could be caused to our products. Maleas Estate’s wish is to leave you totally satisfied and secure even in such extreme cases without any fault on our part and undertakes the responsibility to send you selected products again. You will only bear the costs of return and the new delivery charges. In every case of returning a product, the consumer is responsible for any decrease in its the value as a result of the handling of the goods other than what is necessary in order to determine their nature, the characteristics and function.

EXCEPTION OF THE RIGHT OF WITHDRAWAL- OLIVE OIL PRODUCTS THAT CAN BE DETERIORATED

The right of withdrawal laid down in Articles 3ε until 3ια of the N.2251/1994 regarding the distance and off-premises contracts does not apply to the nature and the kind of our products. According to the legislation, the right of unreasonable withdrawal that can be exercised by the consumer within 14 days from the day of delivery does not apply in the following cases indicatively: a) the provision of goods that can be deteriorated or expire soon such as food b) the provision of sealed goods that are not suitable for return because of health or hygiene reasons.

PRIVACY POLICY-SECURITY OF PERSONAL DATA

Maleas Estate follows the European and national legislation regarding the protection of personal data primarily aiming at your total security upon using our website.
We provide special, explicit, full and comprehensible information about the kind, the aim and time period of the collection and processing of your personal data by our business as well as the rights you have as data subjects and how you can make use of them.
During your visit and even before completing any purchase you will be explicitly and specifically informed about the existence of our privacy policy which you will be called to accept.
By browsing and using our website you recognize that you have read, fully understood and unreservedly accepted the privacy policy of the specific website. We bear no responsibility if you continue using our website and the services it provides even though you disagree with any of the terms.

LEGISLATIVE FRAMEWORK- ESSENTIAL TERMS

At European level the protection of personal data is governed by the Regulation(EE)2016/679 of the European Parliament and the Council (GDPR) of the 27 April 2016, on the protection of the natural persons against the process of personal data and the free circulation of this data. In Greece, the law 4624/2019 is valid.
Our e shop strictly applies the legislation about the protection of personal data.
Essential terms that you should be aware of: “personal data”: every piece of information that regards an identified or identifiable natural person(“data subject”). The identifiable natural person is the one whose identity can be verified directly or indirectly especially through a report in identifying information of identity such as name, ID number, position data, online identifiers, or one or more factors specific to the physical, normal, genetic, psychological, financial, cultural, or social identity of the specific natural person. “processing”: every action or series of actions that is made with or without the use of automated means, in personal data or sets of personal data such as the collection, the registration, the organization, the structure, the storage, the adaptation or the modification, the retrieval, the search for information, the use, the disclosure by transmission, the dissemination or any other form of introduction, the correlation, the restriction, the deletion or the destruction. “controller”: the natural or legal person, public authority, public department or other body which alone or with others in common determine the aims and the way that personal data is processed. The aims and the way of this process are determined by the European Union or the Member State legislation, the controller or the special criteria for hos/her appointment can be provided by the European Union or the Member State legislation. “data subject”: the natural person the data refers to and whose identity is known or can be verified, that is, it can be defined directly or indirectly especially by their ID number or by one or more specific data elements that characterize their existence such as natural, biological, mental, financial, cultural, political or social terms. Each user of the current website is called data subject after having fully consented to our website. Our business and the authorized personnel of our business are the controllers of personal data provided in the current website. Sometimes we may need to share your personal data with a third party who provides a service(e.g. transport company, external contractors). This specific transmission is strictly made for fulfilling our contract obligations especially the completion of the purchases you make, the satisfaction of any wish or need you may have, the solution of problems and the communication with you within our contractual relationship. “recipient” : the natural or legal person, public authority or another body where the personal data is notified whether it is a third-party or not. “consent of the data subject”:  every indication of wish, free, specific, explicit, having full awareness with which the data subject shows that he/she agrees, either with a statement or with an explicit positive act, to allow his/her personal data be processed.

THE KIND OF PERSONAL DATA WE COLLECT AND PROCESSΤΟ

The collection and processing of your personal data by us depends on the purpose you use our e shop for. If you are visiting our site to get informed about our business and our products, which means just for informative purposes without your placing an order, we only collect your personal data and the browser sends you to our server. This data is necessary for technical reasons and its collection has as a target to display our website to the browser of your device and ensure its consistency and safety.
This data includes: date, time and duration of visit to our website, the content of the website the visitor accessed, URL through which the visitor was led to the website, IP address and the domain from which there was access to the website, the browser which was used and also technical information relevant to the visit (method http, http version, http status code, length of the data transferred).
In case you proceed to any purchase from our e shop then you will be asked to give some personal data in order to go on with the dispatch of your order.
For example, you will be asked to enter some data such as your full name, shipping address or even billing address, contact phone, email, pricing elements and in case payment is by debit or credit card, the number of the card, the expiration date of the card and the security code, being fully aware since you explicitly give your consent to the collection, use, processing and storage of it, choosing the indication “accept” in the relevant text that will appear during the specific completion.
In case of orders, since you express your interest in purchasing our products, all your personal data(full name, address, telephone number, email, pricing elements) is collected and processed during your purchase and it is likely that we maintain them for a two-year period form the day of the purchase.
In cases that payment is by bank cards, this data is not stored in our business means and no collection, process and storage of them is carried out on our behalf. This data is recorded in a secure environment of the cooperating credit institution which has undertaken the routing of the cards.
WE DO NOT COLLECT: a)any debit or credit cards data and data you give to the proverbs of payment services which you type while you are placing your order. This data is used and processed by the proverb of payment services and our business bears no responsibility for the protection policy of personal data they follow (e.g. credit institutions).
b) sensitive personal data

THE REASONS WE COLLECT AND PROCESS YOUR PERSONAL DATA

The personal data you provide to our e shop is collected for specific, explicit and legal purposes and is not submitted to further process in an incompatible way since it is proper, relevant and restricted to the necessary purposes for which it is submitted to be processed(“minimization of data”).
The purposes of the collection of data are exclusively relevant, only with the fulfillment of our contractual obligations to you and especially the satisfaction of your requests, such as the successful integration completion of your order(shipping of the products, purchase-completion, payment, pricing). We use your personal data to fully correspond to our contractual obligations, to complete successfully all the related operations, to contact you in the context of a good performance of our services and settlement of any complaints or clarifications, administration of our clients, and if needed, the support of legal claims for tax use(reasons for pricing and proof of services)and for control purposes of the procedures of our company from public services and authorities when we are asked after legal presumption.
Our business does not process your personal data for no other reason than the above explicit, legal, proper and relevant purposes.

TIME PERIOD FOR THE COLLECTION AND USE OF YOUR PERSONAL DATA

The time period for using, processing and storage of your personal data is limited. It only lies in the fulfillment of the above purposes of processing, depending on the reason you are using our e shop for.
In order to cope with our contractual obligations but also with any additional obligations which may come up during our contractual relationship, (e.g. assert claims, inspection by the authorities etc) we have the discretionary power to maintain your personal data for at least a two-year period from the time it was collected, that is since the completion of your order from our e shop.
We take the appropriate measures not only for the safety of your data during the retention period but also for its destruction after the retention period ends. We delete all the personal data the moment it is not required any more for the specific, legal and explicit purposes it had been collected for or even when you request its deletion by us.

WHO RECEIVES AND PROCESSES YOUR PERSONAL DATA

In our business access to your data is allowed to specific employees. Access is graded according to their post and duties and Is restricted to data necessary for the purposes of the specific process they have undertaken. There is a chance your daa to be forwarded to external contractors when it is necessary for the purposes of the specific process. In such cases, the external contractor will act either as the head of the process, defining the means and the purposes of the process, or as the one who performs the process on our account. The current policy is applied in both cases. So, apart from our business, the data necessary for the processing purposes are forwarded to the following categories of recipients:
• To third parties that provide services to us such as credit institutions, trustees and legal advisors and providers of other services.
• To national and international regulatory, tax or other authorities, public organizations or courts when it is demanded according to law or regulation or after their instruction.
• To our customers or associates when it is required for communication, relationship management and execution of transactions which have been required.

CONFIDENTIALITY AND SAFETY OF YOUR PERSONAL DATA

Your personal data are submitted to process in a way that guarantees confidentiality.
It is never used for any other reasons than those you have been informed about and we never provide any information to third parties, either individuals or companies. The only exception is when your personal data is necessary to be transferred to public services, bodies, law enforcement authorities and courts and in any other case our company is legally obliged to transfer it.
Your personal data is submitted to process in a way that guarantees the appropriate safety of your personally identifiable information, including its protection from unauthorized or illegal processing, accidental loss, destruction or damage with the use of technical and organizational measures(“integrity and confidentiality”).
However, our business cannot be held responsible neither for any defacement of our website by third parties nor for any other incidence of force majeure which cannot be predicted.

PARTICIPATION IN SOCIAL MEDIA AND OTHER THIRD PARTY WEBSITES

Our business has accounts on other social media(e.g. Google+, Facebook, Instagram, You Tube, Linkedin etc) and it is possible to appear in third parties’ websites. Our business checks the legality of the specific websites before making any contact with them. No personal data is transferred or revealed without your explicit authorization .
For the use, collection and processing of your personal data by these websites, our company has no responsibility since each website is solely responsible for the privacy policy of your personal data. You can be informed about the privacy policy of each website by looking over it since it is solely responsible for the management of the personal data it collects.

DATA SUBJECTS’ RIGHTS

If you wish to exercise any of your rights regarding your personal data our business keeps, collects and in general processes or if you need any clarifications for the current policy, please contact us in the email address of our business: info@maleasestate.gr
The rights concerning your personal data are the following:
ACCESS OR INFORMATION RIGHT: “I wish to be informed about my data maintenance”.
RIGHT TO RECTIFICATION: “I wish to rectify my embroidered personal data”.
RIGHT TO DELETION-RIGHT TO BE FORGOTTEN: “I wish my personal data to be deleted from your files”, withdrawing your consent any time you wish.
RIGHT TO OBJECT: “I don’t wish my personal data to be used for no other reason apart from the one I have given my consent to”.
RIGHT TO RESTRICTION OF PROCESSING: “I wish my personal data to be processed only for one specific purpose”.
RIGHT TO DATA PORTABILITY: “Ι wish my personal data to be transferred to another controller”.
RIGHT OF TERMINATION TO HDPA(HELLENIC DATA PROTECTION AUTHORITY)(mailing address: 1-3 Kifisias str., PC 11523 Athens, telephone number 2106475600,email address contact@dpa.gr).

HOW TO EXERCISE YOUR RIGHTS

You can contact us in writing to our email address: info@maleasestate.gr for any request, inquiry or complaint about your personal data. We will reply to your request in detail within 30 days from receiving it. In any case, if you feel there has been a violation in the protection of your personal data in any way, you have the right to submit your complaint in writing to the Hellenic Data Protection Authority (mailing address: 1-3 Kifisias str., PC 11523 Athens, telephone number 2106475600,email address contact@dpa.gr).

MARKET POLICY

The terms below constitute a one set and integral part of the terms of use and prerequisites of this website.

In case you disagree with our policy or even with one of our terms you are kindly asked to leave this specific website immediately and refrain from any use of it. Otherwise, we have to inform you that we cannot be held responsible for any damage caused to you by the use of this website and the services it offers.

PROVISION OF INFORMATION AND DESCRIPTION OF OUR PRODUCTS

The information provided by our e shop is absolutely complete, valid and updated either it concerns our identity and company’s data or all the products and services we provide in general.

Specifically, next to each olive oil product you can see not only a photo which to he possible extend the product in the package but also a detailed description of the quality, quantity and characteristics of the product.

Our business cannot be held responsible for technical errors or misprints which cannot be predicted or are due to grounds of force majeure.

Our business controls the quality of each product thoroughly before it is sent to you and takes all the necessary technical and organizational measures to ensure the quality.

ORDER COMPLETION

Summarizing, the steps you have to follow so as to place a successful order are:

1. choice of the product or products you wish to buy
2. addition of the product or products in the shopping cart of our e shop
3. confirmation of the content of the shopping cart and continuation of order
4. filling the special form with the necessary personal data(e.g. full name, mailing address, billing address, email, contact telephone, pricing elements etc).
5. Selection of method of payment and methods of dispatching- receiving
6. acceptance of the overall terms of market policies, private policy and terms of use by checking on the similar endorsement that will appear
7. confirmation and completion of order
8. confirmation of your order from our business through an email sent to your email address

IN DETAIL: To place an order for any product or products firstly add the type of product you wish to the shopping cart of our website choosing the relevant indication “ADD TO CART”.

Then, proceed to the relevant form entitled “MY ORDERS” where you will be asked to confirm the content of the electronic shopping cart and continue with your order.
In this specific section you are asked to fill the special form that appears with the necessary personal data so as to complete your order successfully.

Then you continue, choosing the method of payment and shipping available and also the acceptance of the market and private policy our e shop follows and applies.
All our prices include VAT.

If there are any delivery expenses, they are added to the total amount and are clearly and explicitly written in the final order form.

If you choose to pay by debit or credit card or PayPal you have to fill the necessary data which are necessary to the payment service provider. We remind you that our business does not use or process the specific data and the payment service provider shall bear sole responsibility.

Before you enter the indication “ORDER COMPLETION” which is the last stage before the completion of your order you will automatically be informed that with the submission of your order you are obliged to pay the amount respective to it.

If you are sure about your purchase you press “CONFIRMATION AND COMPLETION OF ORDER” and this way you submit it to our e shop.

Then, you will be sent a message to the email address you have declared and there you will be informed about the completion of your order, the products you have ordered, their prices, the method of payment and shipping and any possible delivery costs and all the relevant terms of your purchase.

ORDER CANCELLATION

If your order has not been sent to you and the product has not been fetched to the transport company or courier service you have the right to cancel your order immediately by sending a message to our email: info@maleasestate.gr . Within five business days you will receive a full refund from our company.

The customer receives the refund the same way the initial payment has been made. In case a debit card has been used the amount will be credited to your debit card. In case PayPal has been used the amount will be credited to your PayPal account and in case the payment has been done by a deposit in our bank account, the amount will be deposited by our business to your bank account.

In case charging has been made by credit card our business will inform the issuing bank about the cancellation of the transaction and the bank will proceed to every envisaged act provided for pursuant to the contract with its client without any relevant responsibility from our business any more.

Our business, having informed the bank, bears no responsibility for the time and the method of implementation which is regulated by the relevant contract between the client and the bank.

In order for the cancellation of the order to be accepted, it has to be completed within 12 hours from the moment it was electronically submitted.

In any case, each user is solely responsible for any damage caused to our business from the sudden and untimely cancellation of the order.

WAYS AND SHIPPING-RECEIVING EXPENSES OF OUR PRODUCTS

During your order you will be asked to choose one of the available ways to dispatch-receive in a relevant order form.
During the completion of your order some specific delivery expenses will come up which will be written in detail in the relevant order form that will appear.

1. Reception from our business. You can come to our business premises and receive the products you have ordered from our e shop yourselves. In such case you will not be borne by any expenses.

2. Shipping by transport company-courier service: The shipping of our products to the place you have asked in our e shop is through the transport company or courier service based on the specific term and shipping policy each express courier service follows. Our business bears no responsibility for the compliance with the policy terms of the specific company nor for any damage or failure caused by your violation of the relevant terms.

All the shipping expenses, depending on the way you choose to receive our products(cooperating transport company or courier service) will be pointed out in detail in the relevant form and before the completion of your order.

The shipping time of our products is estimated between 3-6 business days(depending on the area) within Greece and 5-15 business days for abroad (depending on the country).

Your order may be delayed in the following cases:

• in the exceptional situation that our business is not working because of serious and insurmountable obstacle.

• Due to grounds of force majeure which does not fall under our sphere of influence.
In case the delivery of your order has been delayed, our business comes into contact with you through email or phone call in order to inform you about the delivery time of your order.

METHODS OF PAYMENT

1. Debit or credit card payment.
Your order and the expenses that may come up as they are mentioned in your order form(e.g. delivery expenses) can be paid by credit or debit card. Our business cannot be held responsible for any deductions or expenses that the payment services provider will impose.

2. Deposit in a bank account
The value of your order and any expenses that may come up can be paid by depositing in our business bank account stating your order code in the message accompanying it. In such case, you are kindly requested to send a copy of your deposit in which your name and the code of your order is written.
Specifically:

PIRAEUS BANK
Account Number: 5241072528161
IBAN: GR2801722410005241072528161

3.Payment through PayPal
PayPal(which belongs to the American company PayPal Holdings, Inc.)is the e-payment portal through which money transfers are carried out.

For the specific method of payment the customer will need to transfer to PayPal page. There he/she will have to follow the instructions shown and then complete his/her order in our e shop.

In case you own a PayPal card of a specific amount of money you can proceed in the purchase of any of our products filling in the relevant data you will be asked in the ordering platform and following the requested procedure of PayPal company’s market policy.

Our business bears no responsibility for the policy of this specific company.

SECURITY OF PAYMENT DETAILS

We assure you that none of your personal data that is relevant to the method of payment eg credit-debit card numbers, bank account numbers, is collected or processed by our business. On the contrary, it is protected by the credit institution concerned.

We remind you that we take all the necessary technical and organizational measures for the safety of your browsing our website. We have SSL (Secure Socket Layer) technology with an encryption system of data between the users and the websites.

Our business bears no responsibility for the collection, process and use of the specific data by the providers of the payment services.

RETURNS: WRONG SHIPMENT -EXCEPTIONALLY FAULTY PRODUCTS

For cases of wrong shipment of products you should send(the same way you received it) the product that has been wrongly sent, back to us at our delivery expenses. In turn, we send the product you have chosen immediately bearing the new delivery expenses.

In a rare and exceptional case that you think that one of our products is faulty you should inform us about it once you receive it or no later than the next day at our email address: maleasestate@gmail.com , specifically mentioning the fault you have found. After this period of time the customer accepts the product and any damage caused later is their responsibility.

Within four business days from your being informed, you are obliged to send the product ot us. It must be returned in its original package and it must be unused. We ourselves, when we receive it, analytically check it in order to find whether our product is actually faulty.

We note that all our products are biologically produced, are of excellent quality and we send them in special packages following all the organizational and technical safety measures of our products and their transport. Only because of reasons caused by force majeure such as extreme weather conditions or difficulties during the transportation or a product being hit during the transportation, slight damage could be caused to our products.

Maleas Estate’s wish is to leave you totally satisfied and secure even in such extreme cases without any fault on our part and undertakes the responsibility to send you selected products again. You will only bear the costs of return and the new delivery charges.

In every case of returning a product, the consumer is responsible for any decrease in its the value as a result of the handling of the goods other than what is necessary in order to determine their nature, the characteristics and function.

EXCEPTION OF THE RIGHT OF WITHDRAWAL- OLIVE OIL PRODUCTS THAT CAN BE DETERIORATED

The right of withdrawal laid down in Articles 3ε until 3ια of the N.2251/1994 regarding the distance and off-premises contracts does not apply to the nature and the kind of our products. According to the legislation, the right of unreasonable withdrawal that can be exercised by the consumer within 14 days from the day of delivery does not apply in the following cases indicatively:

a) the provision of goods that can be deteriorated or expire soon such as food
b) the provision of sealed goods that are not suitable for return because of health or hygiene reasons.